Villas BOD updates:
Martin Cook and Scott Coyle join the Villas BOD
At a recent BOD meeting, an owner expressed concern over control of Racoons.
Racoons are an indigenous species to Florida.
A publication Living with Racoons is availabe
Summit cable service upgrade project.
The installation of the set-top boxes and replacement modems will take place over April / May period.
A list of 'frequently asked questions' has been prepared and may be viewed here
Summit cable service upgrade project.
The preparation for the cable upgrade project continues across the resort. Full implementation is scheduled for May / June.
During March, Summit will commence the installation of set-top boxes.
A full report on the upgrade project may be viewed in the Resort Newsletter no. 54.
HOA Boards re-structured.
Following the loss of a number of board directors during 2017, the Villas, Manors and Masters boards have been re-structured.
New structures may be viewed using the 'BOD member contacts' link on the left of this page.
2018 budgets for Villas, Manors and Masters have been approved by the BOD.
Copies of the 2018 budgets may be viewed via the links on this page under the 'Resort Budgets & Finance' section.
Hurricane IRMA - report from the resort management
" Our initial assessment shows no visible major damages on the resort. While this may change when Owners and Management Companies have had a chance to inspect their properties, it does at this time appear that we were spared the major damages that was inflicted on other parts of the state.
The damages around the resort entailed quite a few fallen trees, one of these included the large palm tree in median at the front of the resort. On the single-family homes (Manors) many of the properties experienced loss of roof shingles. Many of the single- family homes also experienced torn screen on their pool screen enclosure. The entire resort was littered with plant and tree debris. The water level of the lake did rise almost to the footpath, due to the significant amount of water runoff from the streets throughout the resort. It has now subsided, as the water has had a chance to runoff into the conservation areas.
The communal pool as expected was a mess. It has now been returned to normal. With the exception of the stream, as it appears the motor may have been damaged during the hurricane. We also lost a palm tree within the pool area. Fortunately the palm tree fell towards the pool away from any structures. Thus avoiding any significant damages to the Tiki Bar or deck. The clubhouse shows no visible damage.
While we do still have some work to do to get this back to normal, we have resumed normal business hours and services. The Greater Kissimmee area does also seem to be getting back to normal as most businesses have reopened to normal services. A few fuel stations are closed, but most have reopened.
Owners are advised to exercise caution when accepting last minute bookings from websites, such as Airbnb.
Instances have occurred where bookings have been placed on properties at the last minute, using a stolen credit card. Under such a circumstance, it may be possible for the persons booking the property to quickly gain access to the property, before the credit card is flagged as stolen.
2017 budgets for Villas, Manors and Masters have been approved by the BOD.
Owners assessments are held at 2016 levels.
Copies of the 2017 budgets may be viewed via the links on this page under the 'Resort Budgets & Finance' section.
Non-paying villas owners update - total now stands at 2 (as of October)
Official Resort facebook page created and launched.
Owners are encouraged to add a link to the resort facebook page, on their own websites.
For owners uncertain of the means by which they may add a link to the page on their websites, suitable code is available in the 'Owner's resources' section of this page.
As reported in the August edition of the Newsletter, a number of owners have secured a rebate on a portion of their utilities bills, from the KUA.
Owners wishing to enquire whether they may be eligible for a rebate, may wish to make contact with Elizabeth Shleby of Dee O'brian Consulting Inc.- email who provides a service to establish whether clients are eligible for a utilities rebate. Please note, there is a commission charge for this service.
Summit have recently upgraded their equipment that operates the Terra Verde Community channel, from an analog to digital unit.
There was a conflict with an existing modem that necessitated the change. With this upgrade they have moved the Community channel to Channel 116. For Televisions that operate with a set top box the channel is accessible by selecting 116. For Televisions that operate without a set top box, owners should peform a rescan of the channel lineup, the new community channel will be show up and be accessible.
Tax authorities audit a number of properties at Terra Verde
It is clearly in the interests of owners, that they are familiar with rules and regulations relating to use of properties for the collection of 'short term rental' income. With particular reference to Sales and Tourist taxes and license requirements. Responsible management companies should also be able to give advice to client owners.
Owners are encouraged to keep up to date with current rules and regulations and ensue that they comply.
Services that require a license
Sales and Use tax
Internet & Phone issues at the resort
The resort management have been made aware of the Internet and phone issues that have been affecting the properties within Terra Verde. They have been working with Summit to resolve these issues, with some success. Unfortunately, there are some issues that still remain at some properties. As of this morning (4th Feb) the problem has been escalated to the Engineering department and they have been working to resolve the issues that still remain unresolved. Summit Trucks have been onsite and Summit Technical support has been working on the properties with reported problems.
Update - Some of the properties within the resort continue to experience problems with their Internet. Summit has reported that the problem is a software glitch and they are working on a solution. The router within the affected properties are not communicating with the modem, resetting the modem and updating the firmware has not resolved the issue.
Villas section of Homeowner's manual is amended.
Paragraph relating to services, in particular Termite Bond and Pest control, included within the Villas HOA fees is clarified to avoid confusion.
Upgrade of Villas street lighting is completed.
Non-paying owners update - total number of non-payers now stands at 5.
All groups of townhome units now have a street light at both ends.
A revised, resort entry proceedure for management company employees is introduced.
A summary of the revised procedures is as follows:
- Registered management companies - management companies are provided with a 3 month gate pass.
- 3rd. party representatives of management companies (pool service / house cleaners etc.) -
management companies may schedule a regular day for access to the resort. Contact with the resort must take place through the registered management company.
- 3rd. party company access, not scheduled - Management company ,must contact the resort prior to the 3rd. party contractor arriving.
Contact with the resort may be by phone or email (email@example.com)
Amendment to Masters declaration (Covenents / Restrictions) filed & adopted
See 'About the HOA' page for a copy of the amendment
Amendment to Masters declaration (Long term rental) filed & adopted
See 'About the HOA' page for a copy of the amendment
Long-term rentals on Terra Verde
Message concerning the amendment to the Master declaration, agreed at the Masters Board Special Meeting, is sent to owners.
Select here for copies of messages send to owners
Minutes of the Special meeting are available through the link in the 'Board Meetings' section of this page.
See here to view a copy of the Amendment to the Masters Declarations
View the full set of Covenents and Declarations via the links on the 'About the HOA' page of this site
The resort has been awarded the 2012, 2013, 2014, 2015 & 2017 Tripadvisor Certificate of Excellence.
To display the Tripadvisor certificate on a website, the following code (sourced from Tripadvisor) should be inserted into a website page ...
<div id="TA_certificateOfExcellence425" class="TA_certificateOfExcellence">
<ul id="ozi1Y8TTL" class="TA_links ezCD1DJXbuz">
<li id="ta8i0i5OC1" class="CaFOcj0dscJs">
<a target="_blank" href="https://www.tripadvisor.com/Hotel_Review-g34352-d503413-Reviews-Terra_Verde_Resort-Kissimmee_Florida.html"><img src="https://www.tripadvisor.com/img/cdsi/img2/awards/CoE2017_WidgetAsset-14348-2.png" alt="TripAdvisor" class="widCOEImg" id="CDSWIDCOELOGO"/>
Owners & Guests visiting the Resort are encouraged to post comments and suggestions, using the 'On the Spot' thread on the Resort Forum.
A printable copy of the Guest feedback form is available in the 'Owners resources' section at the bottom of this page
Resort Assessment payment coupons2018 Payment Coupons
(for owners wishing to pay by direct debit, the preferred method....please see the link in the 'forms' section below )
(Please note that the coupons can be used for the entire year)
(Owners are encouraged to join the scheduled board meetings, either in person or via the telephone conference facility,
details of which are given in the 'owner resources' section below.
Please note that meetings are recorded for minute taking reference purposes only. Once draft minutes of meetings are approved, recordings are permanently deleted.
Select here to view the HOA Policy for Audio Recordings of Meetings
The AGM is held annually, usually in the September / October period. Owners are encouraged to attend the AGM either in person or via the telephone conference facilities. Owners not planning to
attend are asked to complete a proxy Form.
The Villas proxy form may be found here and the Manors proxy form may be found here.
April 2018 - HOA minutes
(for past minutes, see the 'archived documents' tag)
Resort Budgets and Finance
(for past budgets, select here for archived documents)
(Copies of monthly finance reports may be viewed by Owners, in person, upon appointment with the office of the Resort Accounts manager.
A nominal charge may be made for emailed / printed / faxed copies.)
Covenants and Bylaws
| Architectural Review Board
Any minor or major structural or landscaping changes must be approved by the ARB.
Require a copy of the original Park Square plans ?
Try checking here
Select here for a list of approved Manors homes exterior colors
Please note - should an owner wish to change an exterior color, regardless of the fact that the new color is on the approved list, and ARB application form must be submitted.
Select here for a copy of the Architectural Review Application Form
| Online Forms
'Gate Check-in' document for Guests and Owner's use - For completion prior to arrival at Terra Verde and to
be presented at the Gate House together with photo id
Covenants Violation Notification Form - Any violation of the community covenants
may be reported to the Board by submitting this form.
Owner information Update Form - It is vital that the the Home Owners Association
has current contact information in order that you or your management
company can be contacted in an emergency. To update your details, please select the link on the following occasions:
Debit Form - Owners who would like to pay their HOA dues by direct
debit should complete this form.
New owners closing on property.
Change of management company.
Change of personal details.
Resort Guest feedback form (web version)
Resort Guest feedback form (downloadable form)
- Update and clarification on maintenance & repair respnsibilities. Villas owners only
Owners - Details the provisions for maintenance of townhomes.
Villas owners only.
and Vehicle Storage - The attached download details storage
facilites available near to Terra Verde. Please note that the HOA
does not endorse these companies and has no connection to them.
|HOA Insurance for Owners
An overview of the HOA insurance for owners is available in the Home Owners Manual on page 12.
The home owners manual is available from the links at the bottom of the 'About the HOA' page of this website.
Villas owners who wish to obtain a copy of the Terra Verde Resort Villas Insurance Certficate for mortgage bank requirements, should email the HOA insurance agents at
AP.firstname.lastname@example.org and supply the following information:
- Name of Association (Terra Verde Villas Resort HOA)
- Unit Owners Name
- Owners address at Terra Verde Resort
- Loan Number
- Mortgage Clause that includes the Name & Address of the Bank
- Requestors Email Address or Fax number
Once the agent has received the information, a reply should be received within 48 hours
|Resort Facebook page
Owners wishing to add a link to the resort facebook page, on their website, may like to add the following line of code to their website.
The code should be added at a suitable point, depending upon where the link is required to appear (often in the footer section of a page).
<a href="https://www.facebook.com/TerraVerdeResort/" target="_blank">
<img src="http://www.terraverderesort.net/pics/facebook.gif" alt="facebook logo" width="120" height="40"></a>
|Resort website guest enquiries
Owners who rent their homes to guests may receive copies of guest enquiries received by the Resort Website at www.terraverderesort.net.
Interested owners may subscribe to the enquiry distribution list by complateing this form.
Owners shoud be aware that some service providers or spam filters may mistakenly block copies of guest enquiry emails, probably due to the large circulation list (deeming the enquiry to be 'spam'). To assist with the receipt of enquiry emails, owners should add the 'email@example.com' emai address to their address list in their mail management software.
The distribution of guest enquiries received by the Resort website is currently a free service offered to owners by the HOA.
Resort location map
Select the following Federal Emergency Management Agency maps for Terra Verde -
Resort map suitable for guests
Overview map |
Phase 1 build map |
Phase 2 build map |
Phase 2 map |
Resort overview map
|BOD meetings, Dial-in conf. facilities:
Dial from USA (712) 432 0150
Dial from international +1 712 432 0150 or 0844 5819106 from the UK
Listen to pre-recorded message and enter access code 333984#
Other facilities -
*4 = plays a menu of commands
*6 = mutes line of the user (*6 again to un-mute)
*3 = exit the conf.
Whilst listening to BOD meetings via the conference line, it is suggested that owners either mute their line or refrain from using
a 'hands free' or 'speaker' mode on their phone. This is necessary in order to reduce the risk of echo & distortion that 'hands free' type
functions can cause on open conference lines.
Proxy forms for HOA meetings
Select here for Villas and
|Guest feedback form
Select here for a printable copy of the Guest feedback form.
A web version that may be completed online is also available and may be accessed using this link
Guest feedback is important, so please feel free to circulate this form to your guests, or include the following link/code on your websites
<a href="http://www.terraverdehoa.com/feedback" target="_blank">Guest Feedback Form</a>
A copy of the Resort Video is available for owners, and any other interested parties, to add to their websites.
The video is hosted on a server that is controlled by the video company www.viewbyvideo.tv .
To add the video to a website, the following code should be included, at a suitable location, within any website code
Please be aware that the the video will currently open within a panel on your webage, that is 600 pixels wide.
An alternative version that displays in a 400 pixel wide panel may be inserted into a web page, by using this code
Both versions, once opened, will offer a full screen mode version.
Require any more information or help ? contact the HOA website admin here
|Terra Verde Welcome Brochure
Select here for a printable copy
|Terra Verde Seasonal Occupancy Charts|
Select here for charts
|Marketing Workshop Presentations & Competitor Surveys
Select here for "Creating a Marketing Plan"
Select here for "Marketing your Vacation Rental Home" part 2
Select here for "Marketing your Vacation Rental Home" part 3
Select here for "How to promote your Vacation Home Rental"
Select here for "2008/9 Competitor Rental Survey"
Select here for "2010/11 Competitor Rental Survey"
Select here for advice on selecting a management company for your vacation home